Why does my product say not for human consumption?
The products for sale on tianeptinedirect.com are not for human consumption. The products on this site are intended for research purposes only by research institutions. The terms and conditions you agree upon when checking out state that when purchasing these products, you are confirming you are a valid research institution.
What do you show up as on bank statements?
We show up as GH Industries or Noble Sciences or NS Industries on your bank statements
Will my powder come with a measuring scoop?
No. See next question.
Do I need a scale for powder?
If you want accuracy, yes you do. Scoops measure volume and scales measure weight. This can be significant when working with different compounds. It is highly recommended to use a milligram scale for accurate measurements.
I forgot my password, how do I reset it?
If you have forgotten your password, you will be able to reset it from our website. Please follow these instructions:
- Look for the blue bar at the top of this page
- On that blue bar, click Log In
- The Log In page will load
- Scroll down
- Click Lost my password?
- The Lost my password? page will load
- Enter your username or email address
- Click Reset Password
- Follow the instructions to reset your password in the password reset email that will be sent to your email address
How do I view current and past orders?
To view your past orders, click Login at the top right-corner of the website. Once logged in, the website takes you to your My Account page, where you will be able to view your previous orders.
After an order, a confirmation email is sent to the email address provided. If you placed an order as a guest and have not received a confirmation of your order, please contact us. Your email address might have been entered incorrectly during checkout.
Why did my account get deleted?
Our products are manufactured, labeled and sold for laboratory use only. They are NOT to be used for diagnostic purposes in food, drugs, medical devices or cosmetics for humans, or on animals, or for any commercial purpose. It is our commitment to uphold the law; we will reject and refuse sale if we believe there is potential for the misuse of the products. Those in violation will be suspended from viewing and ordering from Tianeptine Direct.
What mail courier do you use for shipping?
We use USPS.
Do you ship to PO boxes?
Yes we do!
Where is my package? Why hasn’t my package shipped?
- We ship Monday–Friday (except holidays). Any orders placed on Saturday, Sunday, or a holiday will be shipped on the following business day.
- Standard shipping – the order must be placed by 3 p.m. EST for it to go out the same day.
- Domestic USPS Priority Express 1–2 business days
- Express orders placed after 2 p.m. EST will ship the next business day.
- This shipping option is NOT guaranteed “Next Day.”
- We will not refund your order if it is not delivered by the time you expect it.
Can you ship my order overnight?
No, we offer USPS Priority Express shipping for USA orders. Priority Express takes 1–2 business days.
How long does shipping take once it is dispatched?
We ship USPS first class. We also drop off at or near one of the major USPS airport hubs. This skips an extra step in the process because it is usually sent directly to the destination from the airport. Under normal circumstances, shipping takes about three business days from us to your mailbox. We have seen it take up to seven days on rare occasions.
Why does the tracking number say “not found“ or “waiting for shipment“?
Tracking numbers can take up to 48 hours to update in the USPS system. We ship Monday–Friday. We do not ship weekends. If you place an order on a Saturday and get a tracking number, it will not show up on usps.com until Monday night. If it has been two business days and you have not received tracking information, please contact us.
Will my order require a signature for delivery?
Orders over $150 require a signature. To avoid signing for delivery for orders over $150 you must pay by bitcoin, bank transfer, Western Union, or Moneygram.
Do you ship internationally?
Yes, we do. Please view our Shipping Policy page for more information.